Why I Love T-Mobile (and G1 in the mail…)
I called up my local T-Mobile this morning to check on the lines and that the G1 was in stock. Receiving confirmation, I wandered over to finally get my hands on the OS I’ve been evangelizing for months. After answering a few questions for the salespeople, they began the upgrade process only to discover I was far from eligible. Without an upgrade, the reasonably ($180) priced G1 shoots up to $400, much farther from my student budget. So I called 611 (T-mobile support) for a little chat.
After being put through to Customer Loyalty, and professing my undying love for T-Mobile, and essentially begging for the phone at a reasonable price, (all the while expecting to have to pay in full), the employee on the line said simply, “Ok- we can get that phone for you. No problem.” Years ago, I was an AT&T customer who bought out my contract just to escape the hell of communicating with their employees, and I am proud to say that it was well worth the decision. Saving me $200 on the phone, with no better incentive than my desire for the phone, is EXCELLENT customer service. Toss in my 30 day “Buyer’s Remorse” period, where I can return the phone at any point, and the “Just glad to put a smile on your face” that topped off the phone call- I am thrilled to be receiving my G1 in three short days (via mail since they couldn’t get me the cheap price in store), and proud to have waited it out for the truly phenomenal G1.
Also on this note, further smooth experiences at T-Mobile, a good revenue model for developers, and fantastic applications in the works. I couldn’t be a more satisfied customer.
October 22nd, 2008
Hey, I’m glad you’re happy. I have never had any problems with T-Mobile, that’s why I’ve been a loyal customer for the last four years. You’ll have to show me all the features when I see you again.
October 28th, 2008
while i was on the phone with a wonderful sales person (steve from washington).. buying a new g1 phone.. He was very helpful in answering all my questons.. he was in training.. and i was transfered over to his supervisor after the confersation was completed.. and his supervisor says to me i wouldn’t but that phone and i never use the web etc.. she misrepresented her company and of course reported her 2x.. after spending a lot for this cool phone and have been with t mobil for 5 years and always, always had a wondeful experience.. untill she gave me her opinion… didn’t ask for it!!! I hope this phone is great… and i hope u never get his supervisor when u call. when i get the phone on friday i will leave a comment on how the phone is, good or bad… read a lot about it.. and it sounds great!. .. i do have the wing now.. and love that phone too, but this phone has gps, and a lot of new features i cant wait to explore…. well, thanks for reading my comment!